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Faq

Minimegaprint

  • How does Minimegaprint.com work?

    4 Easy Steps to produce your print products!

    1.Explore. Choose the product that suits you in the Minimegaprint catalog. Minimegaprint.

    2.Configure. Modify the characteristics of products to suit your needs!

    3. Order.Add to Minimegaprint shopping basket the products you need and make the payment.

    4.Receive. The products will be delivered to the address you have indicated in the order! You'll appreciate the quality of our production.

  • I do not remember my password, what should I do?

    Click in the access section and below "Forgot password?". The system will ask you to enter the email address with which you signed up to the site, within a few minutes you will receive an email with the information requested. Warning: The email could end up in the junk mail.

  • I cannot view the site to place an order, what should I do?

    Try clearing your browser's cache:

    Clear your cache in Internet Explorer 8

    • Open the Internet Explorer browser
    • Click Security on the menu bar located at the top right corner inside the browser window
    • Click Delete History Explorations
    • Uncheck Preserve Favorite website data
    • Select Temporary Internet Files
    • Click Delete
    • Close all browser windows and restart Internet Explorer

    Clear your cache in Mozilla Firefox

    • Open Firefox
    • Click on Tools menu and select Clear Recent History
    • Set the time interval to delete all.
    • Click the arrow next to Details to display the full list of objects.
    • Select Cache and make sure that any objects that you want to keep are not selected.
    • Click Clear Now to clear the cache and close the Clear Recent History window.

Orders and files uploading

  • How can I order a product?

    It is possible to place orders exclusively on our site. Selecting the desired product and filling out the form you will have the quotation generated in real time, choosing the delivery times most suitable to your needs. For each order and payment made you will receive a confirmation email and you can follow the progress directly from your personal page by clicking on Account . We remind our customers that the order management is fully automated, so it is not possible to order items by fax, phone or email.

  • Is it possible to order more items in the same order?

    Yes, you can create an order composed by several products, these will be displayed and listed in your shopping basket . To add products to your shopping basket just click the "continue the purchase" button.

  • Can I follow the status of my order?

    Logged in to Minimegaprint,go into your personal area by clicking > account and further the upper left section "My orders"; from here you can follow the status of each order progress by looking at the "order status", you can also download invoices of each order by clicking on "view order"> invoices.

  • Can I add a product to an existing order?

    We are sorry but unfortunately this is not provided by our system. Our development processes are fully automated thus pending orders cannot be modified by the user. In this case you will need to place a new order.

  • Is it possible to modify or cancel an order?

    A confirmed order cannot be canceled by the user since Minimegaprint employs highly automated processes. if any problem occurs, you can contact the :Customer Service: +39 02.84990168 . In case of cancellation of the order you can check its status in your personal area displaying the "order status".

  • How can I upload the file?

    The graphics file can be uploaded only after the payment process. At the end of this procedure a screen that will indicate your order number will open, this number will be clickable and will take you directly to your personal account dashboard. account .In this page by clicking on view order you can upload your file. Remember, it will be possible to upload a single file for each product purchased, the most appropriate format is PDF and in the case of double sided printing the PDF file must be multipage. We advise you to read and download our template, containing all the necessary information before creating the graphics file. In case of any problem you can contact the: Customer Service: +39 02.84990168.

  • Can I replace a file that I uploaded incorrectly?

    In the case of uploading a wrong file contact the : Customer Service : +39 02.84990168 .Warning: in any case will only be modified files that have not yet been sent to print.

  • Changes made on customer graphics?

    To provide a fast and competitive service we do not perform changes on client files; we advise our customers to make sure that their files are properly prepared before they confirm the submission.

Shipping and Payments

  • What are the payment methods used by Minimegaprint?

    With Minimegaprint you can pay with:

    • credit card, Paypal
    • cash on delivery (cash)
    • paid in advance bank transfer (remember that the work will start only after the amount has been credited or sending via email the payment bill if it is in evidence the number of CRO). COMPANY: ISEP S.R.L VIA LUCREZIO CARO 38-00193 ROMA. P.I. 01483541007 BANK SUPPORT: CREDIT COOPERATIVE BANK - IBAN: IT 31 C 08327 03206 000000027299
  • How can I ship to an address different from the billing address?

    By purchasing, you will be directed to checkout page where you'll find the "Billing Information", here you can choose to ship the order to a different address by selecting "send to a different address" and click continue. You'll now see the checkout page "Shipping Information" where you can choose which address to ship the order. To confirm click "Continue."

  • How can I change my billing address?

    You can edit your profile information directly on our website. For the billing address click on account"Addresses" > "Change billing address"> "Save Address".

  • Can I ship a single order to multiple shipping addresses?

    This is unfortunately not possible. For each order it is assigned a unique shipping address, if you need to ship material to multiple addresses it is necessary to make more distinct orders.

  • Can I pick up the goods directly into your company?

    This is unfortunately not possible. Our shipments are carried out exclusively by courier: gls e Bartolini. For any other information you can still contact us at : Customer Service: +30 02.84990168 .